Privacy Policy
Last updated: June 6, 2024
Introduction
Welcome to mixus. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy, or our practices with regards to your personal information, please contact us at [email protected].
Information We Collect
We collect personal information that you voluntarily provide to us when registering at the mixus platform, expressing an interest in obtaining information about us or our products and services, participating in activities on the platform, or otherwise contacting us.
The personal information we collect can include the following:
- Name and Contact Data: We collect your first and last name, email address, postal address, phone number, and other similar contact data.
- Credentials: We collect passwords, password hints, and similar security information used for authentication and account access.
- Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument.
- Chat Data: We collect information related to your interactions on our platform, including the content of your chats, messages, and interactions with other users.
How We Use Your Information
We use the information we collect or receive:
- To facilitate account creation and logon process.
- To send administrative information to you. We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
- To fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the platform.
- To post testimonials. We post testimonials on our platform that may contain personal information.
- To request feedback. We may use your information to request feedback and to contact you about your use of our platform.
- To facilitate interactions. We use chat data to help facilitate interactions between users and experts, and to enhance the user experience by providing relevant content and connections.
Sharing Your Information
We only share and disclose your information in the following situations:
- Compliance with Laws: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
- Vital Interests and Legal Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
- With your consent: We may share your information with third parties if you have given us explicit consent to do so.
- Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
Chat and Interaction Data
Your interactions on the mixus platform, including chats and messages, are collected to provide you with a seamless and enriched experience. We use this data to:
- Connect you with human experts and other users interested in the same topics.
- Improve the quality and relevance of the AI responses.
- Monitor and ensure the safety and security of the platform.
Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our platform is at your own risk. You should only access the services within a secure environment.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- The right to request access to your personal data that we store and the rights to either rectify or erase your personal data.
- The right to restrict the processing of your personal data.
- If applicable, the right to data portability.
- In certain circumstances, you may also have the right to object to the processing of your personal data.
Contact Us
If you have questions or comments about this privacy policy, you may contact us at:
Email: [email protected]